Return & Refund Policy
At VassafaVol, we strive to provide exceptional travel services. However, we understand that travel plans may change, and you may need to modify or cancel your booking. This Return & Refund Policy outlines the conditions under which refunds may be issued and the procedures for requesting them.
By booking services through our website, you agree to the terms outlined in this policy.
1. General Refund Policy
Refund eligibility depends on the type of booking, the cancellation notice period, and any applicable third-party provider policies. Certain bookings may be non-refundable or subject to cancellation fees.
We strongly recommend reviewing this policy before confirming your booking. If you have any questions regarding refunds, please contact our support team.
2. Cancellation by the Customer
2.1. Cancellation Notice Period
Customers who wish to cancel their booking must notify us as soon as possible. Refund eligibility depends on the cancellation timing:
More than 30 days before departure: Full refund minus processing fees.
15 to 30 days before departure: 50% refund of the booking amount.
7 to 14 days before departure: 25% refund of the booking amount.
Less than 7 days before departure: No refund will be issued.
Certain tours, flights, and hotel bookings may have different cancellation terms as set by third-party providers. These terms will be communicated at the time of booking.
2.2. No-Show Policy
If a customer fails to arrive for a scheduled tour, activity, or service without prior notice, no refund will be issued.
2.3. Early Departure or Unused Services
If a customer voluntarily ends a trip early or does not use part of a booked service, refunds will not be provided for the unused portion.
3. Cancellation by VassafaVol
3.1. Company-Initiated Cancellations
In rare cases, we may need to cancel a booking due to unforeseen circumstances, such as:
✔ Weather conditions that make the trip unsafe.
✔ Insufficient group bookings for scheduled tours.
✔ Unexpected changes in travel regulations or restrictions.
✔ Operational issues beyond our control.
In such cases, customers will be offered:
A full refund, OR
The option to reschedule for a later date, OR
A credit voucher for future bookings.
We are not responsible for any additional expenses incurred by the customer, such as airfare, accommodation, or visa fees.
4. Refund Processing & Payment Methods
4.1. Refund Timeframe
Approved refunds will be processed within 7-14 business days from the date of cancellation approval. The refund processing time may vary depending on the payment method and financial institution.
4.2. Refund Methods
Refunds will be issued using the original payment method:
Credit/debit card payments will be refunded to the same card.
Bank transfers will be refunded to the same bank account.
Online payment platforms (e.g., PayPal) will be refunded through the respective service.
If the original payment method is no longer available, an alternative refund method may be arranged at our discretion.
4.3. Non-Refundable Fees
Certain fees are non-refundable, including:
Service fees and administrative charges.
Bank transaction or payment processing fees.
Third-party supplier fees (e.g., airline or hotel cancellation penalties).
5. Modifications & Rebooking Policy
5.1. Date Changes & Rescheduling
Customers may request a date change for their booking, subject to availability and the following conditions:
✔ Requests made at least 15 days before departure may be rescheduled without penalty.
✔ Requests made 7-14 days before departure may be subject to a rebooking fee.
✔ Requests made less than 7 days before departure may not be eligible for rescheduling.
5.2. Transfer of Booking
If you are unable to travel, you may transfer your booking to another person, subject to:
✔ Written notification at least 7 days before departure.
✔ Payment of any applicable name change or transfer fees.
✔ Acceptance of the original booking terms by the new traveler.
6. Exceptions & Special Circumstances
6.1. Force Majeure (Unforeseen Events)
In cases of extraordinary events beyond our control, such as natural disasters, pandemics, or government travel bans, standard refund policies may not apply. In such cases, we will:
✔ Offer a rescheduled booking date OR
✔ Issue a travel credit valid for future use.
6.2. Medical & Emergency Cancellations
If you need to cancel due to a medical emergency, you may be eligible for a partial or full refund, subject to:
✔ Submission of official medical documentation.
✔ Review and approval by our support team.
We strongly recommend purchasing travel insurance to cover unexpected cancellations.
7. Third-Party Provider Policies
Some travel services (such as flights, hotels, and excursions) are provided by third-party companies. Their refund and cancellation policies may differ from VassafaVol’s terms. Customers must review and accept the third-party provider’s policies before booking.
If a refund is required from a third-party provider, we will assist in the process, but we cannot guarantee refund approval.
8. How to Request a Refund
To request a refund, follow these steps:
Submit a written request via email to
[email protected] with your booking details.
Include the reason for cancellation and any supporting documents (if applicable).
Wait for confirmation – Our team will review your request and notify you of eligibility within 5 business days.
Receive refund processing updates – If approved, the refund will be issued within 7-14 business days.
For urgent cancellation requests, please contact us by phone at +61 411 727 874.
9. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our website, and customers are encouraged to review this policy periodically.
10. Contact Us
If you have any questions about this policy or need assistance with a cancellation, please contact us:
📍 Office Address: 25 Tincombe St, Canterbury NSW 2193, Australia
📞 Phone: +61 411 727 874
📧 Email:
[email protected]
