Privacy Policy

At VassafaVol, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services. By accessing or using our website (vassafavol.com), you agree to the terms outlined in this policy.

1. Information We Collect
We collect different types of personal and non-personal information to improve our services and provide you with the best possible experience.

1.1. Personal Information
When you interact with us, we may collect the following personal data:

Contact details: Name, email address, phone number, and postal address.
Booking information: Travel details, preferences, and payment details for services.
Account details: If you create an account, we collect login credentials and profile information.
Communication data: Messages, emails, or inquiries sent via our contact forms or customer support channels.
1.2. Non-Personal Information
We also collect technical and behavioral data to analyze website performance and improve user experience:

Device information: IP address, browser type, operating system, and device identifiers.
Usage data: Pages visited, time spent on the site, referral sources, and interactions with content.
Cookies and tracking technologies: Information collected via cookies, pixels, and similar tools to enhance functionality and analyze trends.
2. How We Use Your Information
We use the data we collect for the following purposes:

2.1. Service Delivery & Customer Support
To process bookings, travel arrangements, and payments.
To respond to inquiries, provide assistance, and send confirmations.
To customize travel recommendations based on user preferences.
2.2. Website Functionality & Improvements
To analyze website performance and improve navigation.
To personalize content and enhance user experience.
To prevent fraudulent activity and maintain website security.
2.3. Marketing & Promotions
To send updates about new travel offers, promotions, and newsletters (with user consent).
To display relevant ads based on browsing behavior (where permitted by law).
To conduct surveys and gather feedback to improve our services.
2.4. Compliance with Legal Obligations
To comply with applicable laws, regulations, and legal requests.
To enforce our terms and protect our business from fraud, abuse, or security risks.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share it with trusted third parties under specific conditions:

3.1. Service Providers & Partners
We may share your information with travel partners, payment processors, and IT service providers to fulfill bookings and improve service delivery.

3.2. Legal & Security Compliance
We may disclose personal data when required by law or when necessary to prevent fraud, security threats, or unlawful activities.

3.3. Business Transfers
If our business undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

4. How We Protect Your Information
We implement security measures to safeguard your data from unauthorized access, alteration, or disclosure.

4.1. Encryption & Secure Transactions
All payment data is processed using secure encryption methods.
Personal data is stored on protected servers with restricted access.
4.2. Access Control & Employee Training
Only authorized personnel can access sensitive information.
Employees receive training on data protection and security best practices.
4.3. Data Retention Policy
We retain personal data only as long as necessary for service delivery and legal compliance.
Users can request data deletion if they no longer wish to use our services.
5. Your Rights & Choices
You have rights regarding the personal data we collect.

5.1. Access & Correction
You can request access to your personal information and ask for corrections if needed.
5.2. Opt-Out of Marketing Communications
You can unsubscribe from marketing emails at any time by using the opt-out link.
5.3. Data Deletion & Restriction
You can request the deletion or restriction of your data if it is no longer needed for the purposes outlined in this policy.
5.4. Cookies & Tracking Preferences
You can adjust your browser settings to disable cookies, but this may impact website functionality.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.

6.1. Types of Cookies We Use
Essential Cookies: Required for website functionality.
Performance Cookies: Help analyze user behavior and improve site performance.
Marketing Cookies: Used for targeted advertising and promotions.
6.2. Managing Cookies
You can manage cookie settings through your browser or use opt-out tools to control online tracking.

7. Third-Party Links & External Websites
Our website may contain links to third-party websites. We are not responsible for their privacy policies or data practices. Please review their terms before sharing personal information.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. If significant changes are made, we will notify users via email or site announcements.

9. Contact Us
For questions regarding this Privacy Policy or your personal data, please contact us at:

📍 Office Address: 25 Tincombe St, Canterbury NSW 2193, Australia
📞 Phone: +61 411 727 874
📧 Email: [email protected]